Descrição de Vaga



Código: 8089
Título da vaga: Service Desk Analyst - French
Local: São Leopoldo,Rio Grande do Sul
Região: Outra
Tipo de emprego: PJ
Nível Profissional:
NÍvel Acadêmico: Ensino Superior Completo
Turno/Horas:
Habilidades: Requirements & Responsibilities:

• Fluent / advanced level of communication in French and Portuguese. Intermediate English.

• Resolve tickets within agreed volume and time SLAs

• Adhere to quality standards (voice and accent, Technical Monitoring), regulatory requirements and company policies

• Ensure positive customer experience and CSAT through First Call Resolution and Minimum Average Handle Time (AHT), rejected resolutions / case reopening

• Maintain high login efficiency (Availability) for customers

• Update work logs and follow shift process / process escalation and compliance

• Acting in value-added activities, such as updating the knowledge base and self-development

Categoria:
Remuneração Básica: -   - 
Benefícios: 0
Resumo da Vaga: Service Desk Analyst (French)

Resolve assigned tickets in compliance with agreed SLA and company quality standards.



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