Descrição de Vaga



Código: 7554
Título da vaga: Network Security
Local: São Paulo,São Paulo
Região: Outra
Tipo de emprego:
Nível Profissional:
NÍvel Acadêmico: Ensino Superior Completo
Turno/Horas:
Habilidades: Soft Skills

· Excellent verbal and written communication skills (English)
· Have a strong presence and the ability to lead highly complex real time incident calls in front of the customer and other parties
· Excellent customer handling skills
· Ability to handle high pressure situations
· Can drive HCL’s value and its methodology


Technology Knowledge

· Firepower/FMC/ASA- Cisco (VPN, GRE, MPLS, WAN)
· Cisco ISE
· Cisco Meraki
· Load Balancer - F5
· SD-WAN experience a plus


Certifications

· CCNP
· CCNP Security
· F5-CTS
· 300-415 ENSDWI certification
· ITIL v4
Categoria:
Remuneração Básica: -   - 
Benefícios: 0
Resumo da Vaga: Qualifications

· Min 5+ years of Network Engineer experience supporting global network infrastructures
· Experience in working as part of a global support (follow the sun) model
· Cisco CCNP and other industry standard networking certifications
· Expert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN/WAN architectures and IP Services.
· Expert level knowledge of troubleshooting, implementing, optimizing and testing of security technologies including VPN IPSEC/SSL, GRE and Load balancers
· Extensive hands-on experience with:
o Cisco Firepower, ASA product families
o Cisco ASR/ISR
o Cisco ISE
o VPN, GRE technologies and firewall policies
o F5 Load balancers
o Cisco SD-WAN experience a plus


Responsibilities

· Handling tickets / Incidents via Service Now platform
· Lead technical incident calls as a SME
· Troubleshooting and providing break fix support to technical issues
· Perform root cause analysis of raised issues
· Defining process improvements and ensuring that the processes are adhered to
· Take shared ownership of resolving issues in a SLA driven environment
· Mentoring / training team members as a SME
· Testing and auditing as required from time to time
· Improves and maintains customer and employee satisfaction
· Work as part of a Follow the Sun support global support model


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