Descrição de Vaga



Código: 7553
Título da vaga: Network Data - Steady State
Local: São Paulo,São Paulo
Região: Outra
Tipo de emprego:
Nível Profissional:
NÍvel Acadêmico: Ensino Superior Completo
Turno/Horas:
Habilidades: Technology Knowledge

· Router - Cisco (BGP, EIGRP, MPLS, WAN)
· Switch – Cisco
· WLAN – Cisco
· Cisco Meraki
· Load Balancer - F5
· SD-WAN experience a plus


Soft Skills

· Excellent verbal and written communication skills (English)
· Have a strong presence and the ability to lead highly complex real time incident calls in front of the customer and other parties
· Excellent customer handling skills
· Ability to handle high pressure situations
· Can drive HCL’s value and its methodology


Certifications

· CCNP
· CCNP Enterprise
· CCNP Service Provider
· CCNP Data Center
· F5-CTS
· 300-415 ENSDWI certification
· ITIL v4
Categoria:
Remuneração Básica: -   - 
Benefícios: 0
Resumo da Vaga: Qualifications

· Min 5+ years of Network Engineer experience supporting global network infrastructures
· Experience in working as part of a global support (follow the sun) model
· Cisco CCNP and other industry standard networking certifications
· Expert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN/WAN architectures and IP Services.
· Professional level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP and ability to interpret and resolve complex route table problems
· Multi-year experience being hands-on with:
o Cisco ASR, ISR and Catalyst product families
o Cisco Meraki Devices MS and MX Series.
o Cisco Nexus 9K/7K/5K/2K (NXOS) Series of switches
o Wireless LAN technologies – Cisco and Aruba
o F5 Load balancers
o Cisco SD-WAN


Responsibilities

· Handling tickets / Incidents via Service Now platform
· Lead technical incident calls
· Troubleshooting and providing break fix support to technical issues
· Perform root cause analysis of raised issues
· Defining process improvements and ensuring that the processes are adhered to
· Take shared ownership of resolving issues in a SLA driven environment
· Mentoring / training team members
· Testing and auditing as required from time to time
· Improves and maintains customer and employee satisfaction
· Work as part of a Follow the Sun support global support model


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