Descrição de Vaga



Código: 7912
Título da vaga: Trainer
Local: São Leopoldo,Rio Grande do Sul
Região: Outra
Tipo de emprego:
Nível Profissional:
NÍvel Acadêmico: Ensino Superior Completo
Turno/Horas:
Habilidades: Soft Skills:

• Excellent communication and conversation skills (Verbal and Written in Regional & English Language)
• Good documentation skills
• Able to handle unforeseen situations
• High level of acceptance


Other Skills / Experience:

• Ability to finish what is started is a must.
• Ability to learn new information quickly and the willingness to do so at all times.
• Ability to work flexible hours whenever required to support project
• Customer Focus
• Technical Expertise
• Interpersonal Effectiveness
• Concern for Quality
Categoria:
Remuneração Básica: -   - 
Benefícios: 0
Resumo da Vaga: Years of Experience:
• 1 - 3 years of Service desk experience
• Minimum 1 year experience as a technical trainer


Education requirements
• Total: 3-4 years of University education post High school (B.Sc. or Diploma)
• Bachelors / Masters / Equivalent


Responsibilities:

• Prepare New hire training session and Handover checklist to delivery
• Content Development and review periodically for modifications/additions
• Create TNI (Training Need Identification) of existing service desk analysts basis feedback
• Conduct Refresher trainings post TNI
• Support delivery on any adhoc training requirement
• Maintain quality of training to highest standards and practise industry best practices
• Focus on Training Throughput and develop plans for improvement


Mandatory Requirements:

• The ideal candidate should possess: 
• Strong technical knowledge and SD background
• Minimum 1 year experience in trainer role (If hired externally)
• Candidate should have good Communication and facilitation skills. 
• Candidate should know how to use excel and presentation


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