Descrição de Vaga



Código: 7021
Título da vaga: Network Data Role - Wireless - Sênior
Local: São Pedro,São Paulo
Região: Outra
Tipo de emprego: PJ
Nível Profissional:
NÍvel Acadêmico: Ensino Superior Completo
Turno/Horas:
Habilidades: Qualifications
· Min 8+ years of Network Engineer experience supporting global network infrastructures
· Experience in working as part of a global support (follow the sun) model
· Cisco CCIE and other industry standard networking certifications
· Expert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN/WAN architectures and IP Services.
· Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP and ability to interpret and resolve complex route table problems
· Extensive hands-on experience with:
Cisco Prime o Cisco Wireless LAN technologies
Cisco WLAN Controllers
Cisco SDA
Cisco ASR, ISR and Catalyst product families
Cisco Meraki Devices MS and MX Series.
F5 Load balancers
Cisco SD-WAN


Certifications
· CCIE
· CCIE Enterprise Wireless
· CCIE Enterprise Infrastructure
· CCIE Service Provider
· F5-CSE/ F5-CTS
· 300-415 ENSDWI certification
· ITIL v4
Categoria:
Remuneração Básica: -   - 
Benefícios: 0
Resumo da Vaga: Responsibilities
· Handling tickets / Incidents via Service Now platform
· Lead technical incident calls as a SME
· Troubleshooting and providing break fix support to technical issues
· Perform root cause analysis of raised issues
· Defining process improvements and ensuring that the processes are adhered to
· Take shared ownership of resolving issues in a SLA driven environment
· Mentoring / training team members as a SME
· Testing and auditing as required from time to time
· Improves and maintains customer and employee satisfaction
· Work as part of a Follow the Sun support global support model


Technology Knowledge
· Cisco Wireless, PRIME, ISE
· Cisco Meraki
· Cisco SDA
· Router - Cisco (BGP, EIGRP, MPLS, WAN)
· Switch – Cisco
· Load Balancer - F5
· SD-WAN experience a plus


Soft Skills
· Excellent verbal and written communication skills (English)
· Have a strong presence and the ability to lead highly complex real time incident calls in front of the customer and other parties
· Excellent customer handling skills
· Ability to handle high pressure situations



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