Descrição de Vaga



Código: 7020
Título da vaga: Network Data Role - Sênior
Local: São Paulo,São Paulo
Região: Outra
Tipo de emprego: PJ
Nível Profissional:
NÍvel Acadêmico: Ensino Superior Completo
Turno/Horas:
Habilidades: Qualifications
· Min 8+ years of Network Engineer experience supporting global network infrastructures
· Experience in working as part of a global support (follow the sun) model
· Cisco CCIE and other industry standard networking certifications
· Expert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN/WAN architectures and IP Services.
· Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP and ability to interpret and resolve complex route table problems.
· Expert level knowledge for debugging network devices and outstanding Wireshark reading skills.
· Extensive hands-on experience with:
Cisco ASR, ISR and Catalyst product families
Cisco Meraki Devices MS and MX Series.
Cisco Nexus 9K/7K/5K/2K (NXOS) Series of switches
Wireless LAN technologies – Cisco and Aruba
F5 Load balancers
Cisco SD-WAN


Certifications
· CCIE · CCIE Enterprise Infrastructure
· CCIE Service Provider
· CCIE Wireless
· F5-CSE/ F5-CTS
· 300-415 ENSDWI certification
· ITIL v4
Categoria:
Remuneração Básica: -   - 
Benefícios: 0
Resumo da Vaga: Responsibilities
· Handling tickets / Incidents via Service Now platform
· Lead technical incident calls as a SME
· Troubleshooting and providing break fix support to technical issues
· Perform root cause analysis of raised issues
· Defining process improvements and ensuring that the processes are adhered to
· Take shared ownership of resolving issues in a SLA driven environment
· Mentoring / training team members as a SME
· Testing and auditing as required from time to time
· Improves and maintains customer and employee satisfaction
· Work as part of a Follow the Sun support global support model


Technology Knowledge
· Router - Cisco (BGP, EIGRP, OSPF, QOS, MPLS, WAN)
· SDWAN Viptela (Vmanage, VSmart, VBound, Vedge)
· Switch – Cisco/Arista (STP, HSRP, SVI, EtherChannel, Stackwise, VSS, Nexus)
· WLAN – Cisco
· Cisco Meraki · Load Balancer - F5
· SD-WAN experience a plus


Soft Skills
· Excellent verbal and written communication skills (English)
· Have a strong presence and the ability to lead highly complex real time incident calls in front of the customer and other parties
· Excellent customer handling skills
· Ability to handle high pressure situations


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