Descrição de Vaga

Código: 6237
Título da vaga: Suporte de IT
Local: São Leopoldo,Rio Grande do Sul
Região: Outra
Tipo de emprego:
Nível Profissional:
NÍvel Acadêmico: Ensino Superior Completo
5+ years of IT help desk or IT operations function experience

Knowledge of principles and operations of computer systems and related peripheral equipment.

Ability to analyze and troubleshoot users’ problems via the telephone.

Ability to maintain knowledge of current technology and able to learn new technology.

Ability to communicate professionally, accurately and effectively, both verbal and written, as well as on the telephone in Portuguese and English.

Ability to understand and respond to user questions in an effective and courteous manner.

Ability to convey technical procedures and directions in layman’s terms.

Advanced English skills (write, read, speak). Spanish is a plus.


Experience in: Windows Client Platform, Active Directory, Windows Remote Desktop Services, Microsoft Office Suite O365

Install, mounting Cisco switches and routers

Familiarity with Remote Console

Windows Server Platform, Remote Desktop Support

Ability on enabling remote access to advanced support teams

Microsoft Teams, O365 Client

Graduated or Coursing: IT, Security of Information,

Demonstrate Proactivity, Compromise, Accountability

Expecting a long term career.
Remuneração Básica: -   - 
Benefícios: 0
Resumo da Vaga: Essential Duties
Helps answer all trouble calls/emails and enters work orders into our ticketing software.
Provides technical support and solves the basic and more advanced routine user hardware and software problems or questions including desktop computer hardware and software and enterprise system software.
Provides responses to tickets in a timely manner.
Identify and escalate situations requiring urgent attention
Assists with basic troubleshooting, backup, and archiving.
Establishes priorities on Help Desk tickets based on established helpdesk and departmental guidelines and procedures.
Provide basic troubleshooting for Printers/Multifunction Devices and communicates with printer vendor when needed.
Moving IT devices such as desktops, laptops, telephones and network devices, install and configure new devices.
Should be able to come in during off business hours for maintenance activities
EUC support, Windows Client Platform.
Network and datacenter troubleshooting and management as well as ability to escalate to advance support teams
Asset Management routines knowledge
Knowledge base management, documentation process, monitoring and reporting.

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