Descrição de Vaga



Código: 5276
Título da vaga: Supervisor - 11926808
Local: Nova Lima,Minas Gerais
Região: Outra
Tipo de emprego: PJ
Nível Profissional:
NÍvel Acadêmico: Ensino Superior Completo
Turno/Horas:
Habilidades: Descrição/Comentário: "Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following:
In-depth understanding of HRO processes supported by Accenture Drives activities to meet requirements (e.g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error free.
Must have clear understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client.
Creates a logical plan, realistic estimates and schedule for an activity or project segment.
Assist Team with performing "Root Cause Analysis" on issues faced and suggest appropriate corrective and preventive actions.
Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
Enhance team moral and engagement level thorough team bonding exercises and activities. Liaise with local PPA’s and Human Resources Team on driving key People initiatives.
Outros detalhes do trabalho: 1 - HR Process Design (P5 - Master) | 2 - Microsoft Excel (P5 - Master) | 3 - Contact Center Strategy (P4 - Expert) 1 - English (C1 - Expert) | 2 - Spanish (C1 - Expert)
Primary Skill Business Process Analysis Tools
Categoria:
Remuneração Básica: -   - 
Benefícios: 0
Resumo da Vaga: Descrição/Comentário: "Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following:
In-depth understanding of HRO processes supported by Accenture Drives activities to meet requirements (e.g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error free.
Must have clear understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client.
Creates a logical plan, realistic estimates and schedule for an activity or project segment.
Assist Team with performing "Root Cause Analysis" on issues faced and suggest appropriate corrective and preventive actions.
Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
Enhance team moral and engagement level thorough team bonding exercises and activities. Liaise with local PPA’s and Human Resources Team on driving key People initiatives.
Outros detalhes do trabalho: 1 - HR Process Design (P5 - Master) | 2 - Microsoft Excel (P5 - Master) | 3 - Contact Center Strategy (P4 - Expert) 1 - English (C1 - Expert) | 2 - Spanish (C1 - Expert)
Primary Skill Business Process Analysis Tools


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