Descrição de Vaga
| Código: | 12478 | |
| Título da vaga: | 983 - Sr. Consultant Blue Yonder AMS Support | |
| Local: | São Paulo,São Paulo | |
| Região: | Outra | |
| Tipo de emprego: | PJ | |
| Nível Profissional: | ||
| NÍvel Acadêmico: | Ensino Superior Completo | |
| Turno/Horas: | ||
| Habilidades: | Conhecimento técnico: Blue Yonder AMS Support The scope of this position is to provide Application Managed Services (AMS) and minor projects for Blue Yonder. Job Description: • With +3 years of Blue Yonder AMS Support experience, to perform activities: • Technical Support: Provide first and second-level technical support for Blue Yonder's Advanced Planning and Scheduling (AMS) software. • Issue Resolution: Investigate and analyze reported issues, identify root causes, and implement effective solutions to ensure the smooth functioning of the software. • Communication: Interact with customers, end-users, and internal teams to gather information, understand requirements, and communicate resolutions effectively. • Documentation: Create and maintain detailed documentation of support cases, troubleshooting steps, and solutions to build a knowledge base for future reference. • Collaboration: Work closely with the development and product teams to escalate and prioritize critical issues, provide feedback on product improvements, and contribute to continuous improvement initiatives. • Training: Conduct training sessions for end-users to enhance their understanding of Blue Yonder AMS software and optimize its utilization. • Monitoring and Maintenance: Proactively monitor system performance, identify potential issues, and implement preventive measures to ensure optimal performance. • Upgrades and Patching: Assist in the planning and execution of software upgrades, patches, and enhancements, ensuring minimal disruption to operations. • Should be able to track incidents, service requests, change requests to make sure SLAs are met. • Manage meetings, conference bridges • Flexible in working hours as position would be in KTLO team Qualifications: • Educational Background: Bachelor's degree in Computer Science, Information Technology, Supply Chain Management, or a related field. • Experience: Previous experience in a technical support role, preferably with expertise in Blue Yonder's AMS or similar supply chain and warehouse management software. • Technical Skills: Proficient in troubleshooting, SQL queries, and system analysis. Familiarity with Blue Yonder's software suite is highly desirable. • Communication Skills: Excellent verbal and written communication skills to effectively interact with both technical and non-technical stakeholders. • Problem-Solving: Strong analytical and problem-solving skills with the ability to think critically and find innovative solutions. • Team Player: Ability to collaborate with cross-functional teams and work in a collaborative and fast-paced environment. Mandatory requirements: - has Good communication English skills - Manage meetings, conference bridges - has experience in AMS GLOBAL project support – N2 and N3 support and improvement *Support Coverage: will work 09am - 18pm Brazil time. *100% remote |
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| Remuneração Básica: | - - | |
| Benefícios: | 0 | |
| Resumo da Vaga: | Vaga: Sr. Consultant Blue Yonder AMS Support Modelo de trabalho: 100% Remoto Início: IMEDIATO Prazo: 12 meses Idioma: Inglês Avançado\fluente (enviar CV em inglês para avaliação) |
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