4358 - Analista de Suporte SR


     

Descrição de Vaga



Código: 4358
Título da vaga: Analista de Suporte SR
Local: São Paulo,São Paulo
Região: Outra
Tipo de emprego:
Nível Profissional:
NÍvel Acadêmico: Ensino Superior Completo
Turno/Horas:
Habilidades: Request EC13035 tem foco no System Center Service Manager (SCSM), conforme descrição:

Requerid Role: Premier Field Engineer
Requirement for Role
 Key technical resource for the customer
 Focused on delivering proactive services such as education workshops, delivering assessments and providing expert guidance
 Join a highly motivated team of leading industry experts
 Preview new technology before others in the industry and learn how to make the best from it
 Visit customers to train them and share industry and development expertise
 Be part of a thriving developer community that's constantly looking for ways to improve our customers’ experience, software development goals and use of technology.
 Build strong customer relationships and ensure deliveries align with customer projects and milestones.
 Gain access to expertise and support from Microsoft’s consulting practice and product groups
 Continually learn and grow professionally
 Analyze problems
 Maintain, extend accreditations and certifications, assist in developing best practices for key technologies and products to support technical team readiness
 Demonstrate strong communication skills; ability to develop strategic ongoing customer relationships, gain trust and respect for Microsoft Premier. Engineers must also possess strong technical writing, presentation and training skills
 Fluent English oral and written communication

Resource needs to be proficient with the following products (product skills)

Mandatory product skills:
 System Center Service Manager (SCSM) 2012 R2/2016/2019: Administration, Deployment, Design (Customization) and Support (Troubleshooting).

Desirable product skills:
 System Center Configuration Manager (SCCM)
 System Center Operations Manager (SCOM)
 System Center Orchestrator (SCORCH)
 Microsoft SQL Server

Resource needs to be proficient performing the following functions: (functional skills)
 5+ years of relevant experience in systems engineering, software support or IT consulting with Microsoft products in large environments;
 IT Service Desk Processes (Incident, Service Request, Problem, Change Management, Release Management, Knowledge Base, Automation, Asset Lifecycle [Configuration Management Data Base – CMDB] and Self-Service Offering);
 Integrating with Data Sources (e.g. System Center Configuration Manager, Active Directory, SharePoint, SQL Server and Oracle Databases);
 Service Manager Data Warehouse functions and troubleshooting experience (e.g. Latency and Job Synchronization);
 SCSM Service Monitoring: Health Service State; Data Management Configuration; Data Access Service; System Center Workflow Connector;
 SCSM Console and Services tuning: Web Offerings; User Profile Roles; SLA Criteria; Email and Notification Criteria; Configuration Items Processes; Views;
 SCSM Backup Management: Backup process; Management Pack backup; Disaster Recovery processes;


Specific requirements
 Customer service skills, team work, problem-solving skills, good presentation skills, capacity to deal with challenging situations and ability to operate in a flexible team environment with minimal supervision.

Categoria:
Remuneração Básica: -   - 
Benefícios: 0
Resumo da Vaga: Request EC13035 tem foco no System Center Service Manager (SCSM), conforme descrição:

Requerid Role: Premier Field Engineer
Requirement for Role
 Key technical resource for the customer
 Focused on delivering proactive services such as education workshops, delivering assessments and providing expert guidance
 Join a highly motivated team of leading industry experts
 Preview new technology before others in the industry and learn how to make the best from it
 Visit customers to train them and share industry and development expertise
 Be part of a thriving developer community that's constantly looking for ways to improve our customers’ experience, software development goals and use of technology.
 Build strong customer relationships and ensure deliveries align with customer projects and milestones.
 Gain access to expertise and support from Microsoft’s consulting practice and product groups
 Continually learn and grow professionally
 Analyze problems
 Maintain, extend accreditations and certifications, assist in developing best practices for key technologies and products to support technical team readiness
 Demonstrate strong communication skills; ability to develop strategic ongoing customer relationships, gain trust and respect for Microsoft Premier. Engineers must also possess strong technical writing, presentation and training skills
 Fluent English oral and written communication

Resource needs to be proficient with the following products (product skills)

Mandatory product skills:
 System Center Service Manager (SCSM) 2012 R2/2016/2019: Administration, Deployment, Design (Customization) and Support (Troubleshooting).

Desirable product skills:
 System Center Configuration Manager (SCCM)
 System Center Operations Manager (SCOM)
 System Center Orchestrator (SCORCH)
 Microsoft SQL Server

Resource needs to be proficient performing the following functions: (functional skills)
 5+ years of relevant experience in systems engineering, software support or IT consulting with Microsoft products in large environments;
 IT Service Desk Processes (Incident, Service Request, Problem, Change Management, Release Management, Knowledge Base, Automation, Asset Lifecycle [Configuration Management Data Base – CMDB] and Self-Service Offering);
 Integrating with Data Sources (e.g. System Center Configuration Manager, Active Directory, SharePoint, SQL Server and Oracle Databases);
 Service Manager Data Warehouse functions and troubleshooting experience (e.g. Latency and Job Synchronization);
 SCSM Service Monitoring: Health Service State; Data Management Configuration; Data Access Service; System Center Workflow Connector;
 SCSM Console and Services tuning: Web Offerings; User Profile Roles; SLA Criteria; Email and Notification Criteria; Configuration Items Processes; Views;
 SCSM Backup Management: Backup process; Management Pack backup; Disaster Recovery processes;


Specific requirements
 Customer service skills, team work, problem-solving skills, good presentation skills, capacity to deal with challenging situations and ability to operate in a flexible team environment with minimal supervision.



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